Shipping policy

It's important to know that your order processing times are separate from the shipping times you see at checkout.

In Dominican Republic:
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

In the United States:
All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow around 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at obelia.shopinfo@gmail.com with your name and order number, and we will investigate it for you.

Order Processing

In Dominican Republic: After placing your order, we have 3 days for processing, you will receive an email confirming your order.

In the United States: After placing your order, we have 5 days for processing and and 3 days for shipping, you will receive an email confirming your order.

To ensure you receive the confirmation, please provide your email address during the ordering process and note that once an order is submitted, we cannot make any modifications to your order. Once your order is shipped, you will receive an email with the tracking number to track your package.

Sales tax 
Customers will be responsible for all duties and taxes. For your order to be processed duties and taxes must be prepaid.

Payment Refuse:
If your payment is declined or cancelled, we kindly request that you contact your bank for further assistance.

International Shipping Policy

Customs Duties and Taxes

  • Responsibility for Duties and Taxes: International customers are responsible for any customs duties, taxes, or fees imposed by their local government. These charges are not included in the price of your order or the shipping cost and must be paid by the recipient at the time of delivery.
  • Customs Declaration: We will declare the value of your order on the customs declaration form based on the purchase price. We cannot alter the value of your order for customs purposes.

Delivery Issues

  • Delivery Delays: Please be aware that international shipments may experience delays due to customs processing or other factors beyond our control. We are not responsible for any delays caused by customs or postal services.
  • Incorrect Address: It is your responsibility to provide accurate shipping information. We are not liable for any delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

Tracking Your Order

  • Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. Please use this tracking information to monitor the status of your delivery.

Returns and Exchanges

  • Return Policy: International orders are subject to the same return and exchange policies as domestic orders. However, please note that you are responsible for the return shipping costs and any duties or taxes incurred when returning items. For more information, please refer to our Return Policy.

Currency and Payment

  • Currency Conversion: Prices on your site are typically listed in your local currency. Be aware that currency conversion fees may apply when the customer’s payment is processed. You will be charged in your store’s currency and that their bank or payment provider may apply conversion fees.

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